Yes. Applicants pay a viewing access fee before an account is created and before any viewing slot is unlocked.
The applicant account is created only after payment succeeds — there is no account, and nothing to verify, until then.
A failed check creates a manual review item. The applicant can retry (if allowed) or upload their ID document, and agents/principals can see the payment status and failure reason.
Yes. Agents can see failed reviews for their own properties and, for lower-risk failure categories, allow a retry. Higher-risk categories and manual approval require a principal or admin.
Yes. Leads captured via WhatsApp flow into the same inbox as email and portal leads, with automated confirmation and reminder messages.
WhatsApp automation is included subject to fair-use limits. High-volume messaging or provider usage may be billed separately.
Yes. Principals get agency-wide visibility, including every property, agent activity, and the full manual review queue — not just their own listings.